EODUP values thoughtful design, careful craftsmanship, and a responsible shopping experience. Each order is checked before shipment, but if you need assistance with a return, exchange, or refund, the following policy explains how we handle such requests.

Return or Exchange Requests

If you would like to request a return or exchange, please contact us at service@eodup.com before sending any item back.

To help us process your request, please include the following information in your email:

1. The email address used to place the order
2. Your order number
3. The item you would like to return or exchange
4. The reason for your return or exchange request

For returns or exchanges requested due to personal reasons, such as ordering the wrong size, changing your mind, or selecting the wrong item, customers may be responsible for international return shipping costs. Please note that return shipping fees can be costly, so we strongly recommend checking the size information and confirming your purchase decision carefully before placing an order.

If you receive a defective item, please contact us within 7 days of receiving your order at service@eodup.com.

We may ask you to provide clear photos or other supporting evidence of the defect. Each case will be reviewed individually. If the item is confirmed to be defective, we will discuss the available solution with you.

Return or exchange shipping costs caused by a confirmed defective item will be covered by EODUP.

Refunds

If you would like to request a refund, please contact us at service@eodup.com and include the following information:

1. The email address used to place the order
2. Your order number
3. The item you would like to refund
4. A valid return tracking number, as all returned packages must be trackable

Once your return has been received, reviewed, and approved, the refund will be processed within 1–3 business days to your original payment method.

Please note that it may take additional time for your bank, credit card provider, or payment service provider to post the refund to your account.